Create a professional welcome while keeping your site secure. All Cover Services Limited provides SIA-licensed Reception & Gate House Services for corporate offices, business parks, logistics hubs, industrial estates, construction compounds, and mixed-use developments across the UK. Our officers blend concierge-level service with vigilant access control—verifying people and vehicles, protecting assets, and supporting day-to-day operations without disruption.
Reception and gate house posts are the front line of your brand and your security plan. We align our approach to your building rules, risk profile, and tenant expectations, then document clear Assignment Instructions (AIs) so every shift delivers the same high standard. With courteous communication, disciplined procedures, and transparent reporting, we make entry points efficient, safe, and audit-ready.
What Our Reception & Gate House Teams Cover
Duties are tailored to the site, sector, and risk level, and typically include:
- Professional Meet-and-Greet: welcoming visitors, wayfinding, switchboard and concierge support, and customer care.
- Visitor Management: pre-registration, ID verification, badge printing/issuance, NDAs (where required), escorts, and compliant sign-in/out.
- Access Control: turnstiles, doors, and lifts monitored; tailgating prevention; temporary passes; lost pass processes; and authorisation checks.
- Vehicle & Gate House Control: driver/verifier checks, ANPR (where installed), weighbridge coordination, bay allocation, and barrier operation.
- Contractor & Deliveries: RAMS/permit-to-work checks (as policy dictates), tool control, back-of-house access, and loading bay oversight.
- CCTV & Control Desk Support: observational monitoring, alarm acknowledgement, incident tagging, and evidence preservation under UK GDPR.
- Incident Response & Welfare: trained de-escalation, first response, lost property handling, vulnerable person support, and liaison with medics.
- Emergency Procedures: evacuation/invacuation, muster point control, dynamic lockdown, and rendezvous coordination with blue-light services.
- Daily Logs & KPI Reporting: Daily Occurrence Book (DOB), digital incident logs, visitor counts, and service reviews.
Sectors & Sites We Support
We operate single-site and multi-site portfolios nationwide:
- Corporate Headquarters & Multi-Tenant Offices — reception, turnstiles, lift lobbies, and car-park controls.
- Business Parks, Logistics & Industrial — gate houses, driver vetting, yard management, and perimeter integrity.
- Construction & Infrastructure Compounds — contractor verification, deliveries, welfare checks, and tool/plant controls.
- Education, Healthcare & Public Buildings — safeguarding-aware welcome with clear visitor journeys.
- Hotels, Mixed-Use & Premium Retail — brand-sensitive service with discreet security presence.
- Data Centres & Critical Environments — heightened access controls, dual-factor checks, and strict audit trails.
How We Work
A clear, consistent process built for compliance, service quality, and accountability:
- 1) Survey & Risk Profile: assess site layout, tenant mix, visitor volumes, vehicle flows, and known risks.
- 2) Assignment Instructions (AIs): post orders for reception/gate house, escalation steps, emergency actions, and comms plans.
- 3) Role-Matched Deployment: SIA-licensed officers selected for communication and customer-care skills; on-site induction and dress standards.
- 4) Technology Integration: visitor management systems, access control, ANPR, radios/intercoms, CCTV protocols, and data handling.
- 5) Supervision, KPIs & Reviews: scheduled audits, welfare checks, performance dashboards, and continuous improvement actions.
People, Training & Standards
Officers are SIA-licensed and vetted in line with UK best practice (screening aligned to BS 7858). Reception and static guarding follow the principles of BS 7499, with additional training in customer service, conflict management, de-escalation, equality & diversity, and statement taking. Optional competencies include first aid, fire marshal, and ACT (Counter-Terror) Awareness. Data handling at the desk follows UK GDPR and your own retention policies.
Technology & System Integration
We work with your building systems for seamless control: VMS (visitor management), access control (cards/QR/mobile credentials), turnstiles, intercoms, ANPR, and CCTV. Where required, we coordinate with the BMS/FM helpdesk for fault reporting. Officers follow documented processes for ID capture, badge printing, and incident evidence to ensure legal, proportionate, and auditable security.
Benefits for Your Organisation
Our approach delivers operational calm and brand-safe protection at the point of entry:
- Professional First Impressions: courteous, well-presented officers who reflect your values.
- Safer, Smoother Access: reduced bottlenecks, fewer tailgating incidents, and clearer visitor flows.
- Risk Reduction: early identification of suspicious behaviour and proportionate, documented interventions.
- Audit & Insurance Readiness: compliant logs, visitor records, and incident packs that stand up to scrutiny.
- Flexible Cover: peak-time reception support, 24/7 gate house, nights/weekends, or blended models with patrols.
Our Services Include
Choose a single function or combine reception and gate house into one integrated solution:
- Reception desk staffing, switchboard, and concierge support
- Visitor pre-registration, ID checks, escorting, and badge management
- Turnstile/door control, tailgating prevention, and temporary pass workflows
- Gate house barrier operation, driver vetting, bay allocation, and yard coordination
- Contractor RAMS/permit checks, tool control, and loading bay oversight
- CCTV observation, alarm acknowledgement, and incident evidence handling
- Lock/unlock routines, key control, and (where contracted) keyholding & alarm response
Service Benefits
With All Cover Services Limited you gain a disciplined front-of-house team that protects people, property, and reputation while enhancing the guest experience. We keep entry points efficient, records accurate, and risks under control—so tenants, staff, visitors, and drivers feel informed and secure from the moment they arrive.
Frequently Asked Questions
Can officers wear our brand uniform or name badges?
Yes. We can supply smart, unbranded uniforms or align with your dress code to maintain a consistent brand presence at reception and the gate house.
Do you manage deliveries and contractor permits?
Absolutely. We can verify RAMS/permits as your policy dictates, log arrivals/departures, and coordinate loading bays and escorts.
How do you handle personal data at the desk?
Visitor data is processed in line with UK GDPR and your retention policy. Officers receive privacy training and follow documented procedures.
Can the team cover out-of-hours or weekends?
Yes. We can provide extended hours, 24/7 gate house cover, or blend with mobile patrols and alarm response for full out-of-hours resilience.
Speak With Our Reception & Gate House Team
Strengthen your welcome and tighten your access control. Contact All Cover Services Limited for a tailored Reception & Gate House Services plan aligned to your building rules, tenant expectations, and risk profile—delivered by courteous, SIA-licensed professionals.